Support
Questions, problems, or feedback about Brilla on the web or iPhone? We're here to help.
Contact us
Email support@getbrilla.co, and we'll get back to you by email as soon as we can.
What to include
Help us sort it out faster by including:
- The email address you sign in to Brilla with (or “Sign in with Apple” / Google, if you use those)
- Your business name
- Whether you're using the iPhone app or the website, and your device or browser
- What you were trying to do, what happened instead, and roughly when
- A screenshot, if you can
Please never send passwords, full card numbers, or other sensitive information by email. We will never ask for them.
Subscriptions and billing
Brilla Pro is $49/month, or $490/year ($41/mo billed yearly, 2 months free) after a 14-day free trial. You subscribe on getbrilla.co, from the Billing page, and the payment is handled by Whop, our payment processor. Nothing is purchased inside the iPhone app: its Brilla Pro screen opens the same page on the web. We can't see your card details.
To change your card or cancel:
- Sign in at getbrilla.co and open Billing (or tap Brilla Pro in the iPhone app's Settings)
- Choose Manage or cancel on Whop and sign in to Whop with the email you paid with
- Open Brilla Pro and choose Cancel membership
To switch between the monthly and yearly plans, cancel the one you have and subscribe to the other from Billing once the period you've paid for ends. Email us if you'd like help with the timing.
Cancelling stops the next renewal; you keep access until the end of the period you've already paid for. You can also go straight to your Whop memberships. If you can't find the subscription or need a refund, email support@getbrilla.co and we'll take care of it.
Deleting your account
You can delete your Brilla account at any time, either in the app or from our account deletion page. Deleting a business owner's account deletes that business's data, including its clients, jobs, invoices, and photos. This can't be undone.
Deleting your account doesn't cancel your Brilla Pro subscription. Cancel it from Billing on getbrilla.co first, as described above, so you aren't charged again. See our Privacy Policy for what is deleted and what we keep.
Privacy and data requests
To access, correct, or export your data, or for any other privacy question, email support@getbrilla.co. If you're a customer of a business that uses Brilla, please contact that business first. They manage the records they keep about you.